An update
So, my brand new (broken) Mini 3 Pro got dropped off to UPS on Saturday to be returned for a replacement. I logged into the DJI repair portal yesterday (Wednesday) hoping to find that the replacement had been sent from Mississauga and was enroute back to me. No….. that’s not what I found. DJI hasn’t even received it yet.
I started to panic that it had gone missing on me so I logged onto UPS to find that the label that DJI so conveniently had me print off, had my precious cargo being shipped on the back of a three legged turtle and they wouldn’t even get the package until 9 days after I shipped it.
Now, I’m not going to lose my mind over it. A paying job has come up that I’d love to do right away, but it’ll have to wait. I AM going to state my disappointment so far. I was excited to get my new drone, the weather didn’t cooperate, I couldn’t fly for a few days, that was disappointing. Then the screw up, also disappointing, but these things happen from time to time. However, if I was DJI and a customer had an issue literally right out of the box, never even had the motors come up to full speed, I’d be sending the replacement as soon as I had confirmation that the original was in shipping back to the factory. Like, overnight. I know there a lot of people who would take advantage or outright scam a company. I get it. But as I sit here thinking that it’s going to take 3 weeks for a replacement to come, the disappointment is starting to taste a bit bitter. I even put out extra for DJI Care, insurance in case of a crash. I thought that would buy me an “express pass”. Nope.
I’ll just wait. Right over here.
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Flydronebc 